Free shipping for all orders above 99$ 🆓🚚

FAQs

How do I place my order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

How long will it take to ship my order?

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

My tracking number isn’t working

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I need help with a late order

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

How much does shipping cost?

The shipping cost may vary depending on the shipment location and the store's policy, such as the number of products purchased. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost.

Where do we deliver?

We provide worldwide shipping.

Can the order be delivered to multiple addresses?

We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.

Do you offer delivery to PO boxes or Military APO/ FPO addresses?

We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses.

Is express shipping available?

Currently, we offer the Express Shipping method for a few products, and standard shipping is available for all products.

When will my card be charged?

Just after your order has been successfully placed.

How do i use a promo code on checkout?

If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

QUESTIONS ABOUT ORDER STATUS AND DELIVERY:

How can I track my package?

It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days (domestic US) or 45 business days (international).

Where do we deliver?

Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:

  1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail

  2. Check your Order Confirmation to find the tracking status

  3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package

  4. Contact your local shipping carrier for further information.

  5. Contact our customer service if the package still can't be found.

How long do refunds and replacements take?

After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.
You should receive the tracking number for your replacement product(s) within 7-10 business days after confirmation.
You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.

When there are unknown charges, what should I do?

You might not identify a charge for some reason. Please adhere to the guidelines below.

  1. For complete details about your order, please refer to your Order Confirmation.

  2. Inquire if anyone of your family or friends have ordered from us using your information.

  3. To find out more, get in touch with your bank.

  4. Contact our customer service for prompt assistance.

MODIFYING OR CHANGING AN ORDER:

How can I edit/cancel my order?

We typically start processing your order as soon as it is placed to ensure you will receive it on time. As a result, once an order has been processed, certain information cannot be modified. Within six hours of placing your order, please reach us via our Contact Form if you need to change any order details so that we can assist in making possible changes.

Is there a cancellation fee available?

If the order qualifies for cancellation, there is no cancellation fee.

How can I exchange my items?

Our items do not currently provide an exchange option. Please get in touch with our customer service within 14 days of order delivery if you have any complaints about your purchase. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.

PAYMENT:

When will my card be charged?

As soon as your order has been successfully placed.

Why my payment isn't accepted?

To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

OTHER:

What if I find something suspicious regarding my purchase?

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.

How secure is my personal information?

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

What is the process for quality assurance?

We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.

Let us know if you have any issues with your order